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What our clients say about us?
I would like to extend our sincere appreciation
Dear Best Hospice, My family and I would like to extend our sincere appreciation to everybody at Best Hospice. We especially want to thank Ann Margaret for her patience and dedication to my mother as she neared the end”.
I wanted to reach out to express gratitude
I wanted to reach out to express gratitude. Thank you so, so much for taking your time yesterday with my beloved family and grandfather. We appreciate your kindness and patience”. -Brenda
Thank you so much for all you did for Dad. We really appreciated it. We would really love to donate all of the unused medical supplies and other supplies to hospice or a nursing home. Do you have any in mind? Please let me know where family can donate supplies! Ty! K
Working with Best Home has been a great experience. Anson, Fawn, the pharmacy are amazing.
Dear Best Hospice, My mother, Mary Baca, is in her last days of life. She is ready and we are supporting her completely in her transition. You have all been incredibly supportive since the beginning and I cannot imagine going through this without you, which is why I’m writing to ask that you bring her back into your care. We transferred Mom out of Best Hospice after she fell out of bed and we wanted to have her to be examined at the hospital. We did this out of a concern that any undiagnosed problems caused by the fall might make the days to come even more painful for her. When no significant new problems were found, she went back into Los Altos Sub Acute’s care until another hospice company took over a few days ago. We assumed they would provide similar care to Best Hospice. We were wrong. The care provided by the new service has been spotty and disorganized, with several communication breakdowns in just the first few days. They have not been accessible as your team has, and they don’t know my Mom the way your team does. They have come on at a crucial moment, with Mom in rapid decline, but they’ve added to our stress rather than alleviating it. By comparison, each member of Best Hospice we’ve interacted with has gone out of their way to support and comfort us as if we were members of their own family. Anna Radcliffe discovered that Mom had been given too much morphine and went above and beyond to confirm and correct the problem. A Best Hospice nurse practitioner worked in between jobs and on breaks for days to make sure we got my Mom’s medication straightened out, adjusting the dosages until she was calm, but still responsive, rather than simply knocked out. Volunteers like William and Jose took the time to ask about Mom’s interests, reading her favorite poetry and singing her favorite songs, and giving her much needed attention. Yolanda, Hannah, Michael, Eunice, everyone has handled themselves with professionalism and compassion. Sean and Anson answered my early morning and late night calls, always doing everything they could for us. Anson, in particular, cares for others with such authenticity and kindness – I have no words good enough to describe the way you’ve cared for my Mom and for me. These are the hardest jobs out there. I do not know how you do it. I hope you know that you are helping people through the worst of times, and how very valuable that is. And I ask, humbly, that you consider helping us once more, by bringing Mom back under your care while it still matters. It may only matter for a few more days, but they will be the hardest of all, and we need you.
I am a current client of this provider
We have been clients of Best Hospice Providers, Inc. for over a year. The caregivers provided are of high quality and the support from Mike has been terrific. We appreciate their reliability and flexibility.
I am a current client of this provider
We found our caregiver, Juliet, to be very caring and resourceful of May's needs. She is an excellent cook and food shopper. She voluntarily vacuumed our carpets and laundry on a weekly basis. Since we were on a 24/7 caretaker basis, Juliet did not complain when her relief was late due to traffic congestion. The one thing I appreciated what Juliet did most was to keep a detailed written journal of May's daily activities so we could compared May's improvement week by week. As May continued to improve physically and mentally, Juliet causally mentioned that May wouldn't need a caretaker full time anymore soon. I was a bit worried that I would have to cut Juliet's hours at some time, and I really appreciate her bring up the subject of reduced hours. Needless to say, We would highly recommend Juliet as a caregiver from your company.
I am a current client of this provider
In Nov 2013 our mom suffered multiple transient strokes and the family was in need of qualified personnel to tend to her health/recovery needs around the clock. Very good friends of ours referred us to Best Hospice Providers, Inc. an agency they had used for their own mother with great results. I called Best and spoke to Mike who was extremely helpful in arranging for caregiving services almost immediately - two ladies who take turns staying in the home with Mom 24/7. In the months that have followed our family has come to greatly appreciate the attention, compassion, and expertise Best caregivers provide for our mother, and we now consider them more as members of the family rather than 'hired help.' Both ladies are easy to communicate with, and are quite accommodating/understanding whenever the rare adjustment needs to be made. Best Hospice Providers caregivers have been instrumental in reducing the stress/worry levels in our family as we strive to make Mom comfortable and rehabilitate her at the same time, and we are grateful to Mike and Best for their partnership in these difficult circumstances.
I am a current client of this provider
Mike went out of his way to meet with us initially at the hospital and then acted quickly to meet our needs at home. Most of the time, we were not able to give him much advance notice of scheduling his caretakers. Quality of staff was mostly good-excellent -- all very caring. Levels of experience and confidence varied.
I am/was a resident of this facility
Our caregiver was always prompt, if not early. She was energetic and treated my mother with kindness and care providing for her as if she was a family member. We received several visits and phone calls from the manager of Best Home Care to check on things. Would still have them if my mom's health declines.
I am a current client of this provider
Best Hospice Provider is very responsive & flexible. Their staff are caring & compassionate. Some of the staff intuitively knew how to be most effective. I will not hesitate to recommend their service.
I am a current client of this provider
Thank you for providing personal caregiver services for my father over the last month or so. The 3 or 4 caregivers all did excellent work! A special "thank you" to Darlene who went above and way beyond helping to straighten his old apartment and then get him situated in his new one!! I will definitely use your services in the future if needed. Thank you!
I am a past client of this provider
Through Best Home Care, we had three different caregivers, rotating to help with my 52 year old husband with Alzheimer's. All of them were kind, reliable, and conscientious. They either provided in-home day care (such as helping with his personal care, taking him and our dogs on walks, companionship, meal preparation, light housekeeping) or overnight care (primarily to ensure that someone was sleeping there in case he awakened), while I had to tend to either work or other family members outside the home. All of them were respectful and communicated well, so that I knew how he was doing, and he enjoyed their company. I had used several other agencies before, and found Best Home Care to truly live up to their name. Their staff that handles billing and scheduling is also excellent. My husband had to move to a different location, so we no longer needed their services. However, if I ever need a caregiver again for a family member, I would certainly use them!
I am a current client of this provider
We have used Best Hospice Providers for a little over a year for my mother who has various joint and mobility issues. Mike and his staff make a very big effort in finding a good caregiver match. Mike has been available on weekends and evenings which we really appreciate. We have been through a few different caregivers, but currently have someone who is very caring, helpful, and nurturing. She documents what she does each time, and how my mom is doing (how much she eats, how often she uses the restroom, what activities they do together etc.) which is helpful for me to see when I visit. On days when our regular caregiver is unable to come, they make a big effort to find a replacement if needed. My family has been very satisfied with their service and care.